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Standard Support

Included with all plans
  • Email support
  • 24-48 hour response time
  • Knowledge base access
  • Community forum access
  • Regular software updates
  • Phone support
  • Priority handling

Premium Support

$99 per month
  • All Standard Support features
  • 4-8 hour response time
  • Phone support
  • Priority ticket handling
  • Dedicated support agent
  • Monthly check-in calls
  • Early access to new features

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  • All Premium Support features
  • 1-2 hour response time
  • 24/7 emergency support
  • Dedicated support team
  • On-site support options
  • Custom development support
  • Quarterly business reviews

Frequently Asked Questions

Find quick answers to common questions about YottaDM.

Installation & Setup

What are the system requirements for YottaDM?

YottaDM requires:

  • Operating System: Windows 10/11, macOS 10.13+, or Linux (Ubuntu 18.04+)
  • Processor: Intel Core i5 or equivalent (2.5 GHz or higher)
  • Memory: 8GB RAM minimum (16GB recommended)
  • Storage: 5GB free space plus storage for your documents
  • Display: 1366 x 768 resolution or higher

How do I install YottaDM on multiple computers?

For multi-user deployments, you'll need to:

  1. Install YottaDM on each computer using the standard installer
  2. Configure each installation with the same department name
  3. Enable peer synchronization in the settings
  4. Ensure all computers are on the same network for automatic discovery

For larger deployments, we recommend our Enterprise solution with centralized management.

Can I migrate from my current document management system?

Yes, YottaDM provides several migration tools and services:

  • Built-in import tools for common DMS formats
  • CSV-based metadata import
  • Bulk document import with metadata mapping
  • Professional migration services for complex scenarios

Contact our sales team for a detailed migration assessment.

Synchronization & Sharing

How does the peer-to-peer synchronization work?

YottaDM uses a secure peer-to-peer protocol for document synchronization:

  • Automatic peer discovery on local networks
  • End-to-end encryption for all transferred documents
  • Smart differential sync to minimize bandwidth usage
  • Conflict resolution for simultaneous edits
  • Background synchronization with minimal performance impact

Can I sync documents across different locations?

Yes, YottaDM supports multi-location synchronization:

  • VPN-based synchronization for secure remote access
  • Cloud relay for connecting offices without VPN
  • Department-specific synchronization policies
  • Bandwidth throttling for slower connections

For enterprise deployments, we offer additional WAN optimization features.

Security & Compliance

How does YottaDM handle document security?

YottaDM employs multiple security layers:

  • AES-256 encryption for stored documents
  • TLS 1.2+ for all network communications
  • Role-based access controls with granular permissions
  • Comprehensive audit logging of all document activities
  • Document fingerprinting to detect unauthorized copies
  • Screen lock and session timeout features

Is YottaDM compliant with regulations like HIPAA, GDPR, etc.?

Yes, YottaDM is designed with compliance in mind:

  • HIPAA compliance features for healthcare deployments
  • GDPR-ready with data protection and privacy controls
  • SEC 17a-4 compliant document retention for financial institutions
  • Customizable retention policies for industry-specific needs
  • Comprehensive audit trails for compliance verification

Our Enterprise plan includes additional compliance features and certification assistance.

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Need more help? Submit a support ticket and our team will respond promptly.

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